netcup Support
Email support: Mon–Fri 8:00 a.m.–10:00 p.m. (Europe/Berlin)
Phone support: Mon–Fri 9:00 a.m.–5:00 p.m. (Europe/Berlin)
Languages: English, German
Support via Ticket
We are happy to help you with any questions you may have about our products. Whether you need help with accounting, hosting, server solutions or any other aspect of our product range, we are here for you.
Please open a separate ticket for each product inquiry. If you are already a customer, please use the email address associated with your netcup account.
Our Response Promise
If we receive your ticket on a business day (Monday–Friday) before 5:00 p.m. (Europe/Berlin), we promise to respond to your request on the same day.
Due to the time difference, requests from outside Europe will be processed within 24 hours, Monday through Friday.
Support via Phone
Do you need help quickly? Our team of experienced netcup technicians is available Monday through Friday from 9:00 a.m. to 5:00 p.m. (Europe/Berlin).
Use this number for calls from outside of Germany or from mobile networks: +49 721 754 0 755 0
Emergency Support
Is your web account or server down? Do you suspect a technical failure or malfunction? At netcup, we understand that a smooth online presence is crucial. If you experience issues accessing your web account or server, we offer you transparent information about potential disruptions. Visit our page netcup Status to view the latest reports on technical outages and check whether the issue is already known.
If not, you can contact one of our technicians outside of regular hotline hours (5:00 pm – 09:00 am - Europe Berlin) at the following number: +49 721 754 0 755 5