netcup Support
Email support: Monday–Friday 8:00 a.m.–10:00 p.m. (Europe/Berlin)
Phone support: Monday–Friday 9:00 a.m.–5:00 p.m. (Europe/Berlin) - temporarily not available
Languages: English, German
Need quick help?
Our chatbot answers most questions instantly - available 24/7. Just click the icon in the bottom right corner or the "Chat now"-button below to get started!
Our support hotline is temporarily unavailable. Due to an increased volume of support requests, there may also be delays in processing incoming inquiries. In some cases, you may therefore receive a response later than usual. Our support team is already working hard to address all issues as quickly as possible. Thank you for your understanding and patience.
Support via Ticket
We are happy to help you with any questions you may have about our products. Whether you need help with accounting, hosting, server solutions or any other aspect of our product range, we are here for you.
Please open a separate ticket for each product inquiry. If you are already a customer, please use the email address associated with your netcup account.
Note: To ensure a quick and accurate identification, please specify the affected "product" as precisely as possible, preferably by providing the product ID (e.g., v1235456 or Hosting113245).
Your Support – from Real People in Germany and Austria
Every ticket is personally read and handled by one of our team members. We're currently experiencing a high volume of inquiries, so we appreciate your patience. We strive to address your concerns as quickly as possible. For inquiries from outside Europe, we respond Monday through Friday, taking time differences into account.
Support via Phone
Do you need help quickly? Our team of experienced netcup technicians is available Monday through Friday from 9:00 a.m. to 5:00 p.m. (Europe/Berlin).
Use this number for calls from outside of Germany or from mobile networks: +49 721 754 0 755 0
temporarily not available
Emergency Support
Is your web account or server down? Do you suspect a technical failure or malfunction? At netcup, we understand that a smooth online presence is crucial. If you experience issues accessing your web account or server, we offer you transparent information about potential disruptions. Visit our page netcup Status to view the latest reports on technical outages and check whether the issue is already known.
If not, you can contact one of our technicians outside of regular hotline hours (5:00 pm – 09:00 am - Europe Berlin) at the following number: +49 721 754 0 755 5