netcup Support

Email support: Mon–Fri 8:00 a.m.–10:00 p.m. (Europe/Berlin)

Phone support: Mon–Fri 9:00 a.m.–5:00 p.m. (Europe/Berlin)

Languages: English, German

Phishing emails circulating in the name of netcup

We have been informed that fraudulent phishing emails are currently being sent in the name of netcup, including subject lines such as „Reminder: Renewal of your services required" and „1st reminder regarding your invoice […]". Other subject lines are also possible.

Please delete such e-mails immediately, do not disclose any access data, do not open any attachments and do not follow any links.

Further information on protection against phishing is available here.

Support via Ticket

We are happy to help you with any questions you may have about our products. Whether you need help with accounting, hosting, server solutions or any other aspect of our product range, we are here for you.

Please open a separate ticket for each product inquiry. If you are already a customer, please use the email address associated with your netcup account.

Our Response Promise

If we receive your ticket on a business day (Monday–Friday) before 5:00 p.m. (Europe/Berlin), we promise to respond to your request on the same day.

Due to the time difference, requests from outside Europe will be processed within 24 hours, Monday through Friday.

Support via Phone

Do you need help quickly? Our team of experienced netcup technicians is available Monday through Friday from 9:00 a.m. to 5:00 p.m. (Europe/Berlin).

Use this number for calls from outside of Germany or from mobile networks: +49 721 754 0 755 0

Emergency Support

Is your web account or server down? Do you suspect a technical failure or malfunction? At netcup, we understand that a smooth online presence is crucial. If you experience issues accessing your web account or server, we offer you transparent information about potential disruptions. Visit our page netcup Status to view the latest reports on technical outages and check whether the issue is already known.