Please also note our privacy policy. There you will find further detailed information and the legal basis for the collection and deletion of data on our websites and systems.

The storage duration of log files containing personal data depends on the contracted product and legal requirements. Additionally, for many products, we provide customers with the option to determine if and how long log files are stored. In the event of an attack, we reserve the right to automatically collect log files to defend against the attack. These data are retained for a maximum of 14 days.

Please note that this article does not claim to be complete. We update this article regularly to take relevant questions into account.

We store the following data in our web hosting plans, reseller web hosting plans, and managed private servers:

• Remote IP Address
• Remote Identity
• Remote User
• Duration of the Request
• First Line of Request
• Status of the Request
• Transferred Data (Volume)
• Referrer
• User Agent

The IP address of the client that sent the request to the server.

The identity of the client, which usually remains empty as it is not transmitted by all clients. Examples: email address, username

The username of the client that sent the request, if transmitted by the client.

The amount of time the server took to process the client’s request.

The first line of the client’s request, which contains information such as the method (GET, POST, etc.) and the requested path.

The HTTP status code that indicates whether the request was successful or whether an error occurred.

The amount of data transferred between the server and the client.

The URL of the website from which the client navigated to the current page and which triggered the request.

Information about the browser and operating system used by the client, which is transmitted in the request header.

We store the following data in our web hosting plans, reseller web hosting plans, and Managed Private Servers:

For web hosting products with Plesk Onyx, we store access to your websites for a maximum of 14 days. You can view the log files under Logs. The log files are located in the Logs directory within your web hosting account. You can also delete the files there early.

The log rotation feature offers an easier way to manage log files. You can find this feature under Logs for your domain.

Here you can adjust the size of the data to be stored or the number of days that log files are stored.

In addition to log files, we provide statistics in web hosting accounts. As a customer, it is your responsibility to disable the statistics if you are not allowed to collect visitor statistics for your websites. You can configure these settings in the hosting settings for the corresponding domain. You are free to use your own statistics tools, such as Matomo, and configure them according to your requirements.

For the following products, we collect log files for incoming and outgoing emails:

• Webhosting Onyx
• Managed Server
• Managed Private Server

The log files do not contain the content of the emails but only connection data.

The data is retained for 14 days.

For the following products, we collect log files for incoming FTP connections:

• Webhosting Onyx
• Managed Server
• Managed Private Server

The log files do not contain content but only connection data (login, IP address, action, file path).

The data is retained for 14 days.

For the following products, we collect log files for incoming SSH connections:

• Webhosting Onyx
• Managed Server
• Managed Private Server

The log files do not contain content but only connection data (login, IP address).

The data is retained for 14 days.