An upgrade is free of charge. Any unused basic fees from the old plan will be refunded. The new plan marks the start of a new contract term and billing period.
Example: You paid 6 months in advance, but upgraded after 3 months. The remaining 3 months will be credited to your account and offset against the new billing period.
After an upgrade, a vServer will be restarted. This should usually only take slightly longer than a regular restart of the operating system. For other products, a brief outage of a few seconds to a few minutes is expected.
No, that is not possible. We would have to migrate all data to a new host in a different data center. This could cause serious problems, which is why we do not offer this option.
Due to technical and contractual reasons, switching from an older product generation to a newer one is not possible. Upgrades are also not possible for small plans (e.g., G11s > G11). To switch to a new product generation, cancel your current plan in accordance with the minimum contract term and order the new plan you want on our website.
No, during an upgrade all your data will be preserved.
No further steps are necessary for web hosting. However, for a vServer, you will need to integrate the new storage space into your system.
It is not possible to reverse an upgrade because there is a high risk of data loss. In this case, cancel your plan and place a new order.
Upgrades to a promotional product are generally not possible, as these are located on separate nodes. Check in the CCP under Products > Magnifying Glass Icon in front of the product > Administration to see if an upgrade is available.
Please contact Customer Support.
This is not possible because we only provide complete packages. However, with VPS and root servers, you can book Local Block Storage to get more storage space.
Pay attention to the abbreviations displayed after the products. You can find out what they mean at: Product Names.