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netcup Documentation

Web Hosting

Adding and Managing Customers

Learn how to add and manage customers for your reseller web hosting.

1. Adding Customers

  1. Go to the Customers menu item.
  2. Click Add Customer.
  3. Fill in the customer's contact details.
  4. You can enter additional data under Additional customer information (optional).
  5. Set a username and password. This allows the customer to log in to the administration interface independently.
  6. Select whether you also want to automatically create a subscription for the customer (optional).
  7. You can find the exact settings for a subscription here: Adding and Managing Subscriptions
  8. Click Add Customer.
Highlighted “Add Customer” button in the reseller management panel.

2. Editing Contact Info

  1. Go to the Customers menu item.
  2. Click on a customer name to open the details for that customer.
  3. Click Edit Contact Info in the window on the right.
  4. Make your desired changes and confirm by clicking OK.
Highlighted “Edit Contact Info” button in the reseller management panel.

3. Changing Login Info

  1. Go to the Customers menu item.
  2. Click on a customer name to open the details for that customer.
  3. Click Change Login Info in the window on the right.
  4. Make your desired changes and confirm by clicking OK.
Highlighted “Change Login Info” button in the reseller management panel.

4. Suspending or Removing Customers

Suspending Customers

  1. Go to the Customers menu item.
  2. Select the checkbox next to the desired customer.
  3. Select Change Status > Suspend.
  4. The customer is now suspended. To unblock the customer, select the checkbox next to the customer and click Change Status > Activate.
Highlighted “Suspend” button under "Change Status" in the reseller management panel.

Removing Customers

  1. Go to the Customers menu item.
  2. Select the checkbox next to the desired customer.
  3. Click Remove.
  4. Confirm by clicking Yes, remove.

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Last update: 17 March 2026

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