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netcup Documentation

General

Logging In to the Server Control Panel (SCP)

Find out how to log in to the Server Control Panel (SCP).

1. Logging In to the Server Control Panel (SCP) for the First Time

You can also log in to the Server Control Panel (SCP) by using the auto-login function in the Customer Control Panel (CCP).

  1. When you log in to the Server Control Panel (SCP) for the first time, you must use the credentials you received via email.
  2. After the first login, you should change the original password to one that only you know.
  3. For best security practices, choose a passphrase that is long and unique. It should use both capital and lowercase letters, include numbers and symbols, and not be used for anything other than the SCP.
Login interface of the Server Control Panel with input fields for username and password.

2. Two-Factor Authentication (2FA)

Please note that starting July 20, 2026, the Server Control Panel (SCP) will support Two-Factor Authentication (2FA) directly during the login process.

Activating the Two-Factor Authentication (2FA)

  1. Log in to the Server Control Panel (SCP).
  2. In the Account menu item, go to Settings.
  3. In the Account Data section, click Activate Two-Factor Authentication.
Activate Two-Factor Authentication button under Settings and Account Data in the Account menu item.

4. Install an authenticator app on your smartphone that supports TOTP (Time-based One-time Password). We recommend the following apps:

For security reasons, do not use the same device for the authentication app that you use to log in to the Server Control Panel (SCP).

Mobile Authenticator Setup interface for the multi-factor authentication, including the necessary steps and a QR code.

5. Confirm the setup by entering the code generated by the app. The next time you log in, you'll be asked for your password and the code from your Authenticator app.

Previously, when the Secure Access Mode was active, direct login to the SCP was not possible; login was only possible via SCP Auto-Login in the CCP.

 

As of July 8, 2026, direct SCP login is also possible when the Secure Access Mode is active; however, 2FA must be enabled in this case.

Activating the Secure Access Mode

  1. In the Account menu item, go to Settings.
  2. In the Account Settings section, activate the Secure Access Mode slider.
slider for the Secure Access Mode under Settings and Account Settings in the Account menu item.

Please note that Secure Access Mode will be completely removed from the SCP as of August 10, 2026; as of that date, 2FA will be optional in all cases.

 

If Secure Access Mode is currently active for you, netcup will notify you via email that you must enable 2FA in the SCP by August 10, 2026, in order to maintain the same level of protection as before.

Lost Two-Factor Authentication (2FA)

If you've lost your Two-Factor Authentication (2FA), you have the following options:

Option 1

  1. Log in to the Customer Control Panel (CCP).
  2. In the Overview menu item, click SCP Auto-Login in the Log in to other panels section.
Overview menu item in the Customer Control Panel, with a button to SCP Auto-Login under Log in to other panels.

3. In the Account menu item, go to Settings.

4. In the Account Data section, click Configuration.

Configuration button under Settings and Account Data in the Account menu item.

5. Under Signing in and Two-factor authentication, click Delete.

Delete button under Two-factor authentication in the Signing in menu item.

6. Click Confirm deletion.

Deletion interface of the Server Control Panel with the "Confirm deletion" button.

Option 2

If you can no longer access your device using the Authenticator app, you can reset 2FA via the Forgot Password? option. This will reset both your password and 2FA.

 

  1. Click Forgot Password? at the bottom of the login panel.
Login screen of the Server Control Panel with the Forgot your password? button highlighted.

2. Enter your email address in the Username field and click Submit.

Forgot Password interface of the Server Control Panel showing a username input field.

3. If the information you provided matches the data we have on file, you will receive an email explaining the next steps.

Email sent regarding the request to change login credentials, including a link to reset the login credentials.

4. Set a new password.

5. Set up 2FA again.

If neither of these options work, and you don't have access to the CCP, you can request a new password for the CCP under Request new Password.

3. Resetting Email Address

If you no longer have access to your email address or the CCP, please contact Customer Support.

Last update: 20 July 2026

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