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netcup Documentation

Server

Media

Under Media, you will find all the management options for the storage provided by the server. 

1. Disks

Under Disks, you can see an overview of the available storage space. You can also change the storage driver for your server’s hard drive.

"Media" page in the SCP.

Label

Content

Disks/Space

This is the reserved storage on the host system. 
Overall, the value may differ from the storage used. 
If this is the case, trigger a storage optimization. 
Encrypted systems are not displayed correctly 
because of their unused blocks. These cannot be 
detected by the SCP.

Storage Driver

This setting allows you to change the driver 
used by your main hard drive. Changes to 
the storage driver are not trivial. In the worst 
case, the server can no longer be booted. Note 
that changes to SATA or IDE severely affect other 
functions, such as snapshots.

Format Disk

Here, you can permanently and irreversibly erase all contents from the main hard drive used by your server. Your server must be stopped for this. Then, click Format Disk and OK to confirm that you understand the full implications of this step. If you do not use the Simple Password option, the SCP password must also be entered.

 

Upon clicking OK, the SCP immediately erases the contents of your server’s hard drive and creates a new, completely empty image. After that, you can install a new operating system.

Storage Optimization

In this section, you can manually trigger an optimization of your server’s hard drive. This is not necessary during normal operation, but it can resolve certain issues you might encounter during use.

 

To trigger optimization, click Start Server Optimization. This will shut down your server, optimize the disk, and then restart your server. If you don't want your server to start automatically after optimization, activate the Leave the Server stopped slider before starting the optimization process.

 

Depending on your server, this process may take up to 30 minutes. The process can take even longer, especially for servers with SAS hard disks. During this entire time, the server is not accessible.

 

It is not necessary to leave your browser window open during the optimization process.

2. Images

Under Images, you can find a wide selection of premade images, but you also have the option to manually provide your own image.

 

Images are one of two options for installing an operating system (other option: DVD Drive). In the Server Control Panel (SCP) you can directly select which time zone and language settings you want to use and can directly import SSH keys that are stored with us. As soon as the installation is complete, you will receive an email and can connect directly via SSH.

 

Note that when installing a new operating system, the contents are removed from your server’s hard drive.

 

Going forward, we will only offer images with UEFI boot. You can still boot a server with BIOS, but you will have to perform the installation manually. To install a server with BIOS boot, go to the server settings and disable UEFI Boot. Then insert the DVD and start the installation process.

Overview of official images in the SCP.

Official Images

This section provides you with a selection of popular server-focused operating systems that can be installed on your server.

 

Select the desired operating system by clicking its name. Continue by clicking Minimal.

 

Having made your selection, you will be asked to choose between two possible partition layouts. Choosing a large partition with OS as root partition will give the operating system full access to the entire storage that is available on your server’s hard drive. This option is recommended. Small partition layout for individual use will only create a partition of sufficient size to install the desired operating system. This option is for users who intend to partition the remaining hard disk space on their own.

 

After selecting the desired partition layout, click Install and you will be prompted to provide your SCP login password. Remember that this step will delete all data on your server. You can activate the Send e-mail to me slider if you wish to receive an email when the SCP has finished installing the new image.

 

Once the installation process has finished, the SCP will provide you with your server’s new root password.

Custom Images

You can upload images directly via the Server Control Panel (SCP). To do so, go to Custom image upload and upload your image.

Section "Upload your own images" in the SCP.

Once you have uploaded an image, you can select it in this section and import it to your server’s hard disk.

The following formats are supported: qcow, .qcow2, .raw

3. Snapshots

Under Snapshots, you can create new snapshots of your server’s current state. You can also revert your server to a previous state or export the snapshots locally.

 

There are two types of snapshots:

Type

Information

Offline 
Snapshots 
(recommended)

Offline snapshots are created while the server is off. 
They can be used to back up the server before making 
major, potentially breaking changes, and can also be 
exported to your local system. Offline snapshots can 
also be imported into another netcup server at a later 
time, allowing easy switching between servers. 
Note: The hard disk of the new server must be at 
least as large as the partition used by the backed-up 
server.

Online 
Snapshots

Online snapshots are created while the server is on. 
Online snapshots cannot be exported, and making 
any file changes while the server is taking an online 
snapshot may result in irreparable data loss. Online 
snapshots can also cause your server to be 
unresponsive for a few minutes. The main advantage 
of online snapshots is that they also save the state of 
the server. This means that anything running on the 
server during the online snapshot can be reverted to 
the current state. 
Note: Online snapshots are currently not available 
for Local Block Storage.

You cannot create new snapshots while an .iso image is attached as a CD-ROM or DVD.

Create and Export Snapshot

  1. Enter a name and a description for the new snapshot.
  2. Select the snapshot type Online or Offline from the drop-down menu and click Create.
  3. Click Export.
  4. The Download button appears.
  5. Download the snapshot either directly via a web browser or copy the link and paste it into a download manager and download the snapshot from there.
"Create snapshot" section in the SCP.

A one-off free export is included with every server. Further exports can be booked in the Customer Control Panel under Products > Magnifying glass in front of product > Backups.

The Revert and OK buttons reset your server to the selected snapshot. If you click on Delete and OK, the selected snapshot will be deleted. This process cannot be undone.

Decompress Downloaded Snapshot

Snapshots are compressed by default. To be able to use them again, they must be decompressed before uploading.

 

To decompress a snapshot:

  1. Unzip the snapshot with the following command: zstd -d snapshot.raw.zst -o snapshot.raw
  2. Alternatively, you can unzip the snapshot directly when downloading by using this command: curl --progress-bar -L <presigned_download_url> | zstd -do snapshot.raw.

4. DVD Drive

Under DVD Drive, you can find a wide selection of .iso images, but you also have the option to manually provide your own image. Please note that BIOS compatibility may depend on the respective operating system. Installation via the DVD drive is one of two ways of installing an operating system (other option: Images). Our DVD images are the original images of the various operating systems. These allow you a more individual and flexible installation of operating systems. The installation is carried out directly via the screen in the Server Control Panel (SCP).

 

Note that when installing a new operating system, the contents are removed from your server’s hard drive and that manual installation via an .iso file tends to be more complex compared to using images.

Overview of the official DVDs in the SCP.

Official DVDs

This section provides you with a selection of popular server-focused operating systems that can be installed on your server.

 

Select the desired operating system by clicking on its name. Then, activate the Boot from CD-ROM slider so your server can boot from the desired DVD. Type in your SCP login password and click attach DVD.

 

Next, you will have to fully power off and power on the server under Control.

 

Now, your server will boot from the desired DVD image, and you can install the new operating system. This process tends to differ between operating systems.

Custom ISOs

Under Custom ISO upload, you can upload an .iso image and then select it under Custom ISOs and insert it into the server’s DVD drive.

5. Rescue System

The Rescue System can be a resource for addressing issues, troubleshooting and fixing bugs. It offers you a compact Linux distribution with a multitude of tools that can help you fixing issues, such as problems at booting.

"Rescue System" tab in the SCP.

You can find more information on the rescue system at: Rescue System

Last update: 25 June 2026

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