If a warning symbol appears in front of a subscription and a message states that the subscription has not been synchronized with the service plan, it means that the subscription settings differ from those of the service plan.

Synchronization of a subscription with its associated service plan can fail for two main reasons:
 

1. Exceeding the plan resources
   With reseller web hosting, only the resources agreed upon in the contract are available. If the limits of the plan are exceeded by the sum of all subscriptions—e.g., by using the value unlimited—a subscription can no longer be synchronized correctly.
    
2. Manual changes to the subscription
   If a reseller or administrator has made changes directly to the subscription, it is automatically blocked for synchronization. This prevents the manually set values from being overwritten by a new synchronization.
    

As long as a subscription is not synchronized, changes to the service plan are no longer automatically transferred to this subscription.

1. Go to the Service Plans menu item.
2. Click on the name of the respective service plan.
3. Adjust the resources so that they do not exceed the plan limits.

1. Go to the Subscriptions menu item.
2. Click on the name of the subscription in question.
3. Click on Sync in the bottom right-hand corner of the Account area.
   • If synchronization is successful, the warning symbol disappears and is replaced by a check mark.
   • If it fails, a corresponding error message appears. In this case, adjust the resources of the service plan again so that they remain within the plan limits.

Please note that with reseller web hosting, you do not have unlimited resources. You can therefore only allocate as many resources as you are contractually entitled to. If you already use the value unlimited, the available resources will be exceeded and the synchronization of a subscription will fail.

Plan: 10 databases
Service Plan: 4 databases per subscription
Subscriptions:

• Subscription 1: 4 databases
• Subscription 2: 4 databases

-> Assigned in total: 8 out of 10 databases
 

• Subscription 3: Should also receive 4 databases, but only 2 are still available.

-> Synchronization fails, and the subscription initially receives 0 databases.
 

In this case, you can manually adjust the subscription settings, for example, to assign only 2 databases. You can find this setting under Account > Sync.

Adding and Managing Service Plans

Adding and Managing Subscriptions

Reseller Branding