Domain Verification
Find out why verification of your domain owner information may be required, what steps are involved, and what you should keep in mind.
1. Why might domain verification be required?
The registry of a top-level domain (TLD) and the provider through which you register your domain – known as the registrar – are required to ensure that domain owner information is complete and accurate.
You register and manage your domain with netcup. As your registrar, we submit your domain owner information to the registry responsible for the TLD. The registry lists you as the domain owner based on the submitted data.
Among other factors, this is driven by legal and regulatory requirements, such as those related to the European NIS2 Directive and its national implementation.
Verification may be required if discrepancies are found or if the responsible registry conducts a review.
The specific process depends on the respective TLD.
2. What do I need to do?
If you receive a verification request, please follow the instructions and meet the deadlines specified in it.
Checking Your Domain Owner Information
Check the contact information stored in the Customer Control Panel (CCP).
These are used for the domain owner information that identifies you as the domain owner with the relevant registry.
In particular, make sure that the following information is complete and up to date:
- Full name or, for companies, the full business name, including legal form
- Complete, current and valid mailing address
- Valid email address
- Phone number
Correct any incomplete or incorrect information.
Completing the verification process
Follow the instructions in the verification request. Depending on the process, you may need to confirm information, submit supporting documents or use a platform provided by the relevant registry.
Simply updating your domain owner information does not automatically complete a verification process that has already been requested.
3. Security Notice Regarding Verification Emails
The registry responsible for your TLD may contact you directly as part of a verification process.
However, there are also fraudulent emails circulating in connection with domain verifications that ask you to provide personal information or supporting documents.
If you are unsure whether an email actually comes from netcup or the relevant registry, do not submit any documentation or sensitive data, and if in doubt, do not click on any links contained in the email.
As part of the domain verification process, you will not be asked to make a payment or provide login credentials such as passwords.
If you're unsure, please contact netcup Support. If possible, please provide us with the domain in question and the sender of the message.
4. Deadlines and Procedures of TLDs
.de – DENIC
DENIC is the registry responsible for the .de TLD.
If verification is not complete after 24 days, you will receive a verification reminder from DENIC. You will then have an additional 5 days to complete the process.
If verification has not been completed by day 30, the domain will be deactivated. Associated services, such as your website or email, will then no longer be accessible.
You can still reactivate your domain up to 76 days later by completing the verification process through netcup. If verification is not successfully completed within this additional grace period, the domain will be deleted.
If the domain is classified as "high risk", the initial grace period is waived and the domain is deactivated immediately.
You can find more information here:
.at – nic.at
nic.at is the registry responsible for the .at TLD.
After the first request, you generally have 14 days to complete the required information or provide the necessary documentation.
If verification is still not complete by then, another request will be sent with a final deadline of 7 days.
If verification cannot be successfully completed after a total of 21 days, the domain will be deactivated. Associated services, such as your website or email, will then no longer be accessible.
From that point on, you have another 30 days to complete the verification and reactivate the domain.
If verification is still not successful, nic.at may terminate the domain contract and subsequently delete the domain.
You can find more information here:
.eu – EURid
EURid is the registry responsible for the .eu TLD.
Verification is conducted directly by EURid. When EURid initiates a verification process, you will receive an email at the email address on file for your domain, and you will then complete the verification through EURid: My .eu.
If your domain owner information needs to be corrected, make the change through netcup and then continue the verification process with EURid.
You do not need to submit any supporting documents to netcup for the actual verification process.
The deadline provided by EURid in the respective verification request is the one that applies.
For a newly registered .eu domain, the domain may remain inactive until verification is successfully completed.
For an existing .eu domain, failure to complete verification may result in the domain being temporarily deactivated. Associated services, such as your website or email, will then no longer be accessible.
You can find more information here: