Frequently Asked Questions (FAQ)

You can find out what the abbreviations in the product names mean under: Product Names 

No, you cannot upgrade from an older generation to Generation 12, as the hardware is always specific to each generation.

No, the best price guarantee does not apply to promotions. However, the satisfaction guarantee is valid for promotions on web hosting and root server products.

For some products purchased at regular prices via our website, upgrades within the same product group and generation are possible.

However, upgrades for products purchased as part of a promotion are not possible. If you later realize that the plan you booked is no longer sufficient, you can cancel the plan as usual and order a new one directly via our website.

No, the price of a promotion is permanently valid. An exception is made for necessary, general price increases in accordance with our terms and conditions.

No, it is not possible to upgrade existing products or contracts to promotional products.

The data protection regulations at the locations in Europe comply with the General Data Protection Regulation (GDPR) and therefore apply uniformly throughout the EU.

Find out more: Data Protection

The ISO 27701-certified data protection management system is also used at the server location in Manassas, Virginia, USA. However, due to the server location, there may be specific legal implications for you regarding data protection. We are not permitted to provide legal advice in this regard. In Germany, the Legal Services Act regulates out-of-court legal advice. Only certain individuals, such as lawyers, legal advisors, tax advisors, and patent attorneys, are permitted to provide out-of-court legal advice in exchange for payment.

We will answer any questions you or your customers may have about the storage of personal data. However, we cannot advise you on fulfilling any legal obligations you may have in connection with this server location.

We ask for your understanding and recommend that you contact a trusted lawyer, especially if you are pursuing commercial goals.

We are continuously working to expand our range of products and services.

 You can view the location of your product in the Customer Control Panel (CCP) in the product overview.

These abbreviations refer to the physical locations of our servers in the respective data centers:

VIE: Vienna (Austria) 
NUE: Nuremberg (Germany) 
MNZ: Manassas, Virginia (USA) 
AMS: Amsterdam (The Netherlands) 
SIN: Singapore (Asia)
No preference Europe: Depending on capacity, your vServer will be hosted in Vienna (Austria), Nuremberg (Germany), or Amsterdam (Netherlands). 

No, the location of your existing vServer will not be changed.

No, the location cannot be changed after the order has been placed.

No, it is not possible to transfer existing tariffs between locations. However, you can place a new order at the desired location and migrate all data manually.

No, there are no plans to transfer existing plans to another location.

Yes, each IP address is permanently assigned to a location. Additional IPs must therefore be booked at the corresponding location.

The most common operating systems, such as Windows Server or widely used Linux distributions, are supported. In principle, any operating system that provides the necessary drivers for KVM virtualization can be used.

A list of supported operating systems can be found at: Images for vServer

No—the location and generation of your existing vServer will remain unchanged.

Using your own virtualization solutions on our servers is only possible to a limited extent. Activating nested virtualization (e.g., via the SVM flag) can lead to problems at the processor level and thus affect all customers who share the same instance. For security and stability reasons, the SVM flag is therefore disabled on our systems and cannot be activated.

We recommend container-based solutions such as Docker or Podman for the isolated execution of applications.

Software compatibility on ARM servers continues to improve. Many widely used operating systems and applications are already available for the ARM architecture. However, we recommend verifying the compatibility of your specific software in advance.

Please note that netcup cannot guarantee that all third-party software will be compatible with ARM servers.

Operating systems for ARM servers are specially compiled and optimized for the ARM architecture. Therefore, only operating systems that support an ARM version can be installed.

Many common server operating systems—especially popular Linux distributions—are already available for ARM.

Depending on the web hosting plan you choose, a certain number of domains are included. You can add additional domains at any time.

Depending on your plan, you also have the option of transferring or activating external domains on your web hosting.

To learn how to secure your domain with Let's Encrypt, visit: SSL Encryption with Let's Encrypt

To learn how to transfer your domain from another provider to netcup, please visit: Transferring an External Domain

If your current provider does not issue an authentication code, proceed as follows: AuthCode2 Procedure

A domain cannot be changed after it has been assigned. However, you can change the IP address to which the domain currently points, or use a different domain that points to the same or a previously used IP address.

A domain name registrar is an organization or company, such as netcup, that provides new domains by registering them with ICANN.

The Internet Corporation for Assigned Names and Numbers (ICANN) is a non-profit organization responsible for ensuring the proper functioning of the Internet. In the case of domains, ICANN is responsible for defining and providing new top-level domains (TLDs).

Yes, inboxes can be shared by a group of users.

To learn how to share mailbox folders with others, go to: Sharing Calendars, Address Books, and Folders

Yes, calendars can be shared by a group of users.

To learn how to share calendars with others, go to: Sharing Calendars, Address Books, and Folders

Yes, contacts can be shared by a group of users.

To learn how to share your contacts with others, go to: Sharing Calendars, Address Books, and Folders

All data is backed up on redundant storage components to ensure reliable storage.