We create one invoice per month for each customer account. This allows you to keep track of your expenses and avoid receiving multiple individual invoices each month if you use more than one product.

All items (= products) are collected in a queue until the billing date. Billing then takes place once a month on a date specified by us.

Before November 2024, invoices were settled on a daily basis.

You can view your individual billing date in the Customer Control Panel (CCP). To do so, click on the menu item Invoice.

Highlighted individual billing date in CCP under “Invoices.”

Under Future invoice items, you will find an overview of your items in the queue.

Please note that your products will continue to have the same billing intervals and periods of notice.

2. Frequently Asked Questions (FAQ)

Please contact Customer Support to check if your individual billing date can be changed.

The frequency with which your products are billed (e.g., every 3 months or every 12 months) is product-specific and cannot be changed.

Due to the complexity of our automated billing system, it is currently not possible to deactivate collective invoicing.

The product will not be billed until the next billing date.
Example: Your individual billing date is the second day of the month. If you order a new product on March 30, it will be billed on April 2 and appear on your invoice for the applicable billing period.

The billing period is a fixed period for which you receive an invoice in advance - typically at intervals of 6 or 12 months.

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Position-Based Invoicing

Last update: 2 March 2026

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netcup Documentation

General

Collective Invoices

1. How Do Collective Invoices Work?

2. Frequently Asked Questions (FAQ)

Can I change my billing date?

Can I change my billing period?

Can I deactivate collective invoicing?

My billing date is at the beginning of the month. However, the billing period for a product is at the end of the month. When will the product be billed?

What is a billing period?

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