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netcup Documentation

Server

SCP App

Learn how to manage your servers via smartphone or tablet using the SCP app (Android or iOS).

The SCP app will be deactivated in the near future. Nevertheless, you are able to access the Server Control Panel (SCP) through your mobile browser.
 

Learn how it works here: Using the Server Control Panel in a Mobile Browser

The SCP App for Android and iOS allows you to manage your servers conveniently on-the-go via your mobile phone or tablet.

1. Login

Log-in interface of the app.

To use the SCP App, you must authenticate with your SCP access data. Enter your username and password, then select Login.

Security Mode

Notification of the security mode.

If you have activated the so-called security mode in the web version of the SCP, access to the SCP App is not possible by default, as the security mode deactivates password login. In this case, you will receive the error Login failed. Security mode is active. You can bypass this by allowing login to the app even with the security mode activated in the web version of the SCP under Options > Settings > App access despite security mode.

Forgot Password

Highlighted "Forgot password" function.
Form for requesting a new password.

If you have forgotten your password, you can request new access data via the Forgot Password? function. Please enter your username and email address in the designated fields and then select Request password. Further instructions will be sent to you via email.

 

By clicking on Back to Login, you can return to the login form.

2. Home Page

After successful login, you will reach the home page. Here you get an overview of all existing servers in your customer account:

Overview of all servers.

Filter Menu

Open filter menu.

Using the filter menu, you can set various filter options to influence the display and sorting of the existing servers.

Highlighted Magnifying Glass Icon in the upper right corner.
Searchbar.

You can search for the nickname/server name of your server. By selecting a found system, you are immediately taken to the server overview of the respective product. By pressing the input/open key on the keyboard, you can also display several found systems at once.

Server

Taking a closer look at a server, you can quickly read various information:

Server Nickname

Highlighted server nickname.

A freely selectable name by which you can more easily identify it within the SCP (e.g., “Webhosting”).

Server Name

Highlighted server name.

The unique name assigned by netcup for your server, which you should always provide when making support requests.

Information Message Alert

Highlighted "i Icon" in the upper right corner.

Notification if there is an information message for the server (e.g., recommended reboot for updating the KVM version).

Status

Highlighted green circle to the right of the i Icon.

The current status of the server, e.g., started with a green circle or stopped with a red circle.

Running Since

Highlighted server uptime in days, hours, and minutes.

The uptime of the server since the last power-on. System restarts are not considered. Only the time the server has been powered on is counted.

Server Details

Overview "General".

By selecting a server by tapping on it, you will be taken to the server details. Here you can view additional information about the selected server and perform actions on it.

General

Overview "General".

Under the General tab, you are shown general information about your selected server.

Information Messages
Highlighted info box providing news updates.

Information from the SCP about the server, e.g., recommended restart due to a newer available KVM version or because of a suggested memory optimization.

Nickname
Nickname of the server and option to change it.

The nickname you assigned to the server, which you can also change here.

Running Since
Highlighted server uptime in days, hours, and minutes.

The uptime of the server since the last power-on. System restarts are not considered. Only the time the server has been on is counted.

Traffic
Highlighted traffic for the current month.

Displays the number of gigabytes of data transferred by this server in the current calendar month.

Hardware
Hardware overview.

Here you will find information about the booked performance. The total RAM, the number of CPU cores, and the size of the hard drive are shown.

Network
Network overview.

For each network card of the system, all relevant data is displayed here, e.g., (depending on the network card) MAC address, IPv4 address, IPv6 network, etc.

Control

Overview of server control.
Control of the server with a button to start it.

On the Control page, you can manage your server’s status and, for example, restart it in case of an error.

 

The layout of the page varies depending on your server’s current status. The various views always provide you with the exact options you might need. The potential actions available correspond to those in the SCP web version.

Statistics

Overview of the statistics.

The SCP provides you with detailed statistics about your server, which you can view under the Statistics tab.

 

Here you can see how much CPU power, disk operations, network packets per second, and network traffic your server has processed or used.

 

The available statistics match those of the SCP web version.

Log

Overview of the logs.

All actions that represent profound changes or influences on your system are recorded under the Log section.

 

This section always provides information about what has been changed on your server recently or what actions have been performed on it. All errors and problems that have occurred are also logged here.  The logged actions correspond to those of the SCP web version.

3. Burger Menu

Highlighted burger menu at the top left.
Menu items in the expanded menu.

Using the hamburger menu, which you can access via the three lines in the upper left corner, you can get information about the app and sign out. Additionally, you’ll receive notifications about planned enhancements to the app.

About the App

Page with information about the app.

Here, you can find information about netcup, legal notes, and the open-source software used within the app is mentioned.

Sign Out

Logging out of the app will sign you out of SCP. Therefore, if you wish to use the app again, you’ll need to log in again after selecting the Sign Out option.

Highlighted Icon that leads to the customer account.
Overview of customer data, settings, and option to change password.

4. User Account Menu

Within the User Account Menu, you’ll find various information regarding your SCP user account with netcup and can adjust various settings for both the account and the app.

Customer Data

Display of customer data.

Here, you are shown the primary data stored for this account. This data is only viewable here as it is always obtained from the netcup CCP. If there have been changes to your data, you can correct them in your Customer Control Panel (CCP). Any changes will be implemented in the SCP within approximately 24 hours.

Settings

Setting to change the language.

The SCP is available in multiple languages. Here, you can choose the one you find most comfortable for everyday use.

Change Password

Fields for changing the password.

Here, you can change the password for your SCP access.

 

To make the change, you first need to enter your old password for security reasons. In the next two fields, please input your desired new password. Ideally, use special characters and numbers to make it harder for potential attackers to guess your password.

 

Once all fields are correctly filled out, you can finalize the change by clicking Set Password.

Last update: 20 March 2026

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