About netcup
A brief overview of our history, our business activities and our quality standards.
About netcup
netcup is offering high-quality services in operating and managing web hosting accounts, domains and servers. Located in Karlsruhe, the Internet Service Provider (ISP) today counts more than 300,000 customers, including individuals as well as notable companies. A broad product range with high quality standards at fair prices is what netcup's success is built on.
netcup was founded as a one-man business by Felix Preuss and was merged to netcup GmbH in 2008, where he has been CEO until 2020. Since 2016, netcup - today managed by Alexander Windbichler and Oliver Werner - is part of the Anexia group. This partnership offers netcup access to joint developed technologies and a strong network.
netcup is member of RIPE, DENIC, eco e.V. and other organizations. Numerous awards testify the quality of our services, such as the repeated positioning as "Webhoster of the Year" in the reader's choice of HOSTtest or the Hosting & Service Provider Award in Platin awarded by Vogel IT. More about netcup's awards can be found here.
As netcup GmbH, we rely on 100% electricity from renewable energy sources wherever possible.
Our Quality Standards
The key in quality management at netcup is listening: Being in a frequent exchange with our customers allows us to keep and improve our quality.
- Qualified staff: All customer servers are only managed by employees with a technical professional training or studies in relevant subjects.
- Error-free products: Our quality management makes sure that occurring errors are fixed very fast. Afterwards, we analyze those errors to learn from them and get better.
- Security: Our products are designed to be reliable and to protect your data. Slow host systems or a bad internet connection are a thing of the past with netcup.
- Functionality: All our products have a high level of functionality to fit as many customer needs as possible.
- Scalability: Every product is, as far as it is technically realizable, scale-able and extendable if the offered services aren't enough.
- Competent support: Our service desk team is regularly up-skilled. We are pleased to help our customers via e-mail or on the phone.
- Low prices: We offer value that you can trust in. netcup is an Internet Service Provider with one of the best price-performance ratio on the market.
We only use brand-name hardware. Every component is redundantly available to prevent possible outages. If a hardware error should occur in one of our data centers, our technicians are 24/7 on-site to eradicate the cause.
Financial Figures
Since its foundation over 20 years ago, netcup has been able to develop into a stable partner for our customers and became a major player in the market.
Today, our over 100 employees manage over 300,000 customers, both private websites and servers as well as the infrastructure in front of commercial customers.
The 300,000+ netcup customers use more than 400,000 hosting products and manage more than 550,000 domains. On average, a customer has three different instances hosted with us. The best sellers are web hosting products and our vServers.
To keep our many customers happy, netcup systems provide large amounts of computing power and send huge packets of data through the lines. In 2023 for example 1 EB (Exabyte) of traffic in the last 12 months.
Our Partner
In November 2016, netcup and Anexia sealed their partnership. The Austrian IT cloud service provider Anexia was founded in 2006 and specializes in high-quality cloud solutions and individual software development. With Anexia we have a strong partner at our side:
- Over 90 server locations worldwide
- Direct connections of more than 100 Gbps to various Internet providers
- 2 Tbps edge capacity
- Very good annual credit rating by Creditreform