FAQs
At netcup, a selection of suitable country domains compete against each other. Each time a nation is eliminated, its domain special also disappears from the tournament on the following working day. As long as the national team is still in the running at the World Cup, the corresponding domain remains available as a deal.
The .eu domain will remain on offer for the entire promotional period. The final of the World Cup is also the end of the promotion - namely on 19.07.2026.
Hit the goal at least 3 times and you will receive your €5 voucher immediately afterwards.
This voucher is valid until 31.07.2026. Minimum order value €5 net. Excludes domains, groupware, merchandise and hourly rates. Redeemable once per order. No cash redemption.
To redeem the voucher, copy the code and add it to your order in the shopping cart using the "Voucher code" field.
Have fun!
Vouchers can also be redeemed for promotional products, but not for domains, groupware or merchandise. A combination of several vouchers is not possible. Please also note any information on the respective product page.
If your voucher code does not work, please contact our support team.
No, vouchers can only be redeemed when placing a new order. Unfortunately, they cannot be applied retroactively to existing contracts or ongoing orders.
If you are ordering from netcup for the first time, your identity must first be proven and confirmed. This verification process is an important security tool to avoid possible fraud and cannot be skipped. You will receive further verification information by e-mail immediately after placing your order.
The ordered product will then be set up immediately or, under certain circumstances, by a netcup employee. The first step is not required for existing customers.
Please note that verification and provisioning may take some time at times of increased demand. We make every effort to offer every customer the best possible service and thank you for your understanding.
Look out for additional information on the product pages.
No, the promotion is only valid for new domain registrations. Existing contracts cannot be converted to a promotional product or promotional pricing.
No, unfortunately this is not possible. The offers are limited in time and the products are no longer available at the promotional price after the promotion expires. However, netcup runs promotions and new offers on a regular basis. So feel free to come back at a later date or take a look at our regular products such as web hosting, domains or server products, which also convince with an attractive price-performance ratio outside of promotions.
Our guides provide step-by-step instructions on how to connect a domain to your web hosting package or VPS.
No, the price of the promotion is permanently valid - unless otherwise stated. There is an exception for necessary, general price increases in accordance with our general terms and conditions.
Yes, this is possible. In the Customer Control Panel, under "Vouchers", you can create new vouchers as well as view previously issued vouchers and their current status. You can find instructions on how to create vouchers here.
The good news is that you will not incur any additional costs. Simply order a different domain instead.
Our support team will help you remove the incorrect domain from your order and, if applicable, transfer any fees already paid to your new domain order.
Please contact our support team using the contact form.
No, a domain name cannot be changed after registration. Each domain is an individual product with a fixed name.
To be the first to know about our deals, it's worth following our channels or subscribing to our newsletter. There you will find out when a sale event starts and new netcup deals are available. You will also always find further promotions, goodies and competitions there.
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